Warranty FAQs
From eligibility to initiating a warranty claim, we're here to provide clarity, ensuring your shopping journey with us is seamless.
Is my item eligible for a warranty claim?
All claims require original proof of purchase. Please note, our warranty does not cover everyday wear and tear, such as scratches, breaks, or loss of screws and nose pieces.
What is your warranty period?
We take great pride in the quality of our product, which is why we offer a 365-day warranty against manufacturing faults from the date of purchase.
How do I start a warranty claim?
To initiate a warranty claim, please reach out to us via email. We typically require images of the product and details of the fault. Once done, simply send the sunglasses to us along with your completed Warranty Form.
For further assistance or inquiries regarding repairs or warranty, get in touch at hello@baskeyewear.com.au or call us on 07 5520 4907.