Bask is committed to customer satisfaction. If you are not pleased with your purchase, we will gladly accept your returned sunglasses for exchange or full refund*
*Refunds not applicable on postage charges or sale items.
Goods must be returned unworn with packaging and swing tickets attached.
For Australian orders, items must be returned within 30 days of arrival. For International orders, we would appreciate returns within 30 days (returns will not be accepted after 60 days from arrival).
The customer is responsible for any postage fees for returns. If you require an exchange, we post your exchanged order back to you free of charge.
If you're not satisfied with your sunglasses, you are welcome to return your order within 30 days from purchase for a refund, excluding any postage charges. Your refund will be processed within 48 hours of us receiving your return. For security purposes, we only refund using the original payment method. You will receive a confirmation email showing your refunded amount once your refund has been finalised. Please allow up to 3 business days for your refund to appear into your account.
To return your order, simply print and fill out the Exchange & Return form, then post to:
Bask Eyewear Returns
1/62 Township Drive, Burleigh QLD 4220
If you need to exchange or return your sunglasses, please return your purchase with the completed Exchange & Return Form within 30 days of purchase for an exchange, refund, or credit note.
If your exchange was what you chose but you wish to return the sunglasses for an exchange we ask that you pay the return shipping. Once your return has been received it will be processed by our warehouse, Bask Eyewear will gladly cover the cost of shipping your new item to you within Australia for your first exchange. If you proceed with multiple exchanges postage fees will apply. In the event of a price difference between the item you are returning and the item you are exchanging for, accounts will be in contact before processing your exchange. Please email firstname.lastname@example.org for further information.
DO YOU PAY FOR MY RETURN SHIPPING?
If the returned item was damaged, defective or if we shipped you the incorrect item, we will gladly pay for the return shipping cost upon assessment, as well as the shipping for the new item. We ask that you send an email with images to email@example.com, once assessed, we will email a returns postage label, this email will come from eParcel Australia Post, please print and attach the label before taking the parcel to your local post office.
If the returned item was what you ordered, but didn't turn out exactly what you were hoping for, then we ask that you pay for the return shipping cost. Bask Eyewear will gladly cover the cost of shipping your new product via eParcel within Australia. All international shipping costs are to be covered by the consumer.
HAVE YOU RECEIVED MY RETURN?
As soon as your return is received and processed by our team, we will send you an email to let you know.
If you have posted your return to us but haven't heard back, please contact us on 07 5576 0590 or via email at firstname.lastname@example.org and we can look into it for you.